Field Service Engineer – Surgical

This is a fully remote position, open to applicants in California.

📋 Description

• Execute corrective and preventive maintenance, retrofitting, upgrades, and system installations.

• Cultivate and uphold a high standard of customer satisfaction.

• Swiftly address customer inquiries, quality assurance, and medical safety concerns.

• Oversee daily scheduling while ensuring effective and timely communication with customers, dispatch, managers, and both regional and cross-functional teams.

• Fulfill all administrative duties promptly and accurately.

• Support Sales, Clinical, and In-house teams, including other Field Engineers, as required.

• Manage inventory effectively, maintain precise records, and promptly return unused or defective parts.

• Advocate for service contract offerings and aid the Inside Sales Specialist in promoting service agreements to customers within the designated territory.

⛳️ Requirements

• Associate’s degree or an equivalent amount of directly related experience.

• Proficient in reading, writing, understanding, and communicating fluently in English.

• A minimum of 2 years of relevant experience.

🏝️ Benefits

• Health, life, and retirement benefits.

• Flexible time off for exempt associates.

• Comprehensive benefits package.