Field Service Engineer – Phoenix, AZ

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver exceptional customer support through on-site installations.

• Supervise essential diagnostics, troubleshooting, servicing, and repair of intricate equipment and systems.

• Educate customers on the operation and maintenance of the system.

• Collaborate with customers to grasp their analytical workflows and customize service offerings accordingly.

• Boost account profitability through effective service delivery and by identifying potential revenue opportunities.

• Manage assigned assets, which include tools, testing equipment, telecommunications gear, and inventory of service parts.

• Fulfill all administrative responsibilities, such as time reporting and completing required training.

⛳️ Requirements

• BA/Bachelor’s Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related field, including military experience, along with 3 years of direct experience in laboratory equipment repair.

• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related field, including military experience, plus 5 years of direct experience in laboratory equipment repair.

• High School Diploma coupled with 7+ years of direct experience in laboratory equipment repair.

• Comprehensive knowledge of analytical equipment, laboratory settings, and/or instrument control software.

• Certification from a vendor on pertinent laboratory equipment.

• Understanding of laboratory safety protocols as established by the Company and/or the customer’s site safety guidelines.

• Willingness to travel by air, vehicle, and/or other transportation methods as business needs arise.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible working hours

• Professional development opportunities