Field Service Engineer – Pathology

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist clients with the on-site setup, preventive maintenance, and repair of Agilent Cellular Analysis instruments.

• Install and fine-tune hardware/software/network products and configurations at customer locations.

• Identify and resolve product performance issues.

• Conduct maintenance and repair services.

• Ensure customer satisfaction by providing guidance on preventive maintenance and configurations that may affect product performance.

• Actively address potential equipment or software challenges to avert unexpected disruptions to customers' operations.

• Offer comprehensive integrated solutions, which may encompass peripherals, communications, operating systems, and application software.

• Act as an internal resource for technical matters and manage product escalations.

• Work collaboratively with Agilent teams, including Support, Sales, Marketing, and R&D, to deliver solutions to customers.

⛳️ Requirements

• A Bachelor’s, Master’s, or other university-level degree in a scientific field—such as biochemistry, biotechnology, or a related discipline—is highly preferred; applicants with equivalent education, training, and experience may also be considered.

• Over 4 years of experience with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting.

• Proven ability to address high-impact issues related to product availability; typically focused on system/solution.

• Exceptional verbal and written communication skills.

• Strong skills in building customer relationships are essential.

• Willingness to travel 80% of the time.

• A valid driver's license is mandatory for this role.

🏝️ Benefits

• Company Vehicle Program: Vehicle mileage reimbursement is available for this territory.