Field Service Engineer – North Wales, Wrexham

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• This is a hands-on, field-based position focused on repairing parcel lockers at client locations. Responsibilities include break-fix tasks, maintenance, software configuration, quality control, and offering technical support and training to both employees and subcontractors.

• Responsible for diagnosing and repairing faults and malfunctions in parcel locker machines (APMs) on-site, ensuring minimal downtime and peak performance.

• Tasked with the maintenance and modernization of parcel locker machines, which involves implementing hardware and software upgrades to improve reliability and efficiency.

• Conducting diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, while ensuring compatibility and compliance with security standards.

• Reporting and processing assigned repairs through the organization's communication channels.

• Managing tools and components associated with parcel locker machines.

• Overseeing systems that handle personnel-related matters.

• Ensuring quality control of work carried out by internal staff and subcontractors, maintaining adherence to technical standards, contractual agreements, and company guidelines.

• Providing technical and substantive support to employees and subcontractors (including those based internationally) through communication and IT channels utilized within the company.

• Engaging in the development of solutions for new types of parcel locker machines.

• Preparing and revising technical manuals and documentation.

⛳️ Requirements

• Relevant experience in a field service technical engineering role involving electrical and mechanical equipment.

• Skilled in the use of hand tools and diagnostic equipment (such as multi-meters).

• Proficient in diagnosing and repairing equipment, with a solid background in software configuration and firmware updates.

• Strong analytical and troubleshooting abilities for addressing complex technical challenges.

• Exceptional verbal and written communication skills, capable of delivering technical training.

• Competent in managing tasks efficiently, ensuring quality while meeting deadlines across various markets.

• High level of accuracy in quality control and documentation updates.

• Experience collaborating with diverse teams, including international subcontractors and internal personnel.

• Willingness to travel for service and training events, both within the UK and occasionally abroad.

• Familiarity with parcel locker systems or similar electromechanical devices, as well as organizational IT tools.

• Strong time management skills and a responsible approach to handling tools and components.

🏝️ Benefits

• Enhanced Annual Leave of 26 days, plus the option to purchase additional days each year.

• Vitality Health Care, allowing you to stay healthy and happy with our comprehensive health coverage.

• Enhanced Parental Leave, providing support during those cherished family moments.

• Rail Loan, facilitating your commute by allowing you to purchase an annual season ticket, which can be expensed through our InPost expenses process, with interest-free repayments spread over the year.

• Volunteering Days, giving you a paid day off to make a positive impact in your community.