Field Service Engineer – Millwright, Technician

📋 Description

• Deliver technical assistance to customers and contractors regarding FLS equipment throughout construction, commissioning, and operational maintenance phases.

• Offer customer support via phone, email, and remote assistance.

• Collaborate with sales and engineering divisions to define solutions for both new systems and upgrades.

• Evaluate the operation of new and existing installations, providing customers and engineering teams with suggestions for enhancement.

• Observe customer and market trends to identify new opportunities and generate leads for the sales team.

• Partner with team members to foster continuous improvement of products and services.

• Ensure that all tasks are executed safely and adhere to all relevant safety regulations and guidelines.

• Offer training and development support to fellow engineers within FLS.

• May be assigned as a super user or product expert for specific offerings.

• Collaborate with engineering and project management during the transition of projects from the engineering phase to commissioning.

• Conduct gap analysis, risk analysis, scope of work evaluations, and identify training needs.

• Provide constructive feedback to stakeholders regarding quality concerns and suggestions for product and process enhancements.

• Deliver comprehensive and timely reports on services rendered and key issues to management and clients.

• Maintain extensive contact with customers.

• Must cultivate and sustain positive relationships with customers.

• Expenditure authority is restricted to personal and team expenses, as well as basic tools and parts necessary for assignments.

• Operate independently at customer sites without direct supervision.

⛳️ Requirements

• A minimum of 3+ years of experience in mechanical equipment support and troubleshooting, preferably as a Millwright or process maintenance mechanic.

• A Bachelor’s Degree is advantageous but not mandatory.

• Willingness to travel up to 75%, primarily within North America.

• Capability to travel to Canada, Mexico, and the Caribbean.

• Must be able to obtain or already possess a current Passport for travel.

• Understanding and readiness to work in a mining environment that requires physical activities such as standing, bending, climbing ladders, and lifting up to 50 pounds.

• Must be committed to adhering to FLS safety standards and PPE requirements.

🏝️ Benefits

• Competitive benefits package including health, dental, disability, life, and optional insurance choices.

• Paid time off for recharging, in addition to 10 annual holidays and parental leave.

• Work-life balance with a flexible schedule, allowing focus on both professional and personal priorities.

• Retirement planning support through a 401(k) plan with company matching.

• Financial assistance for continuing education.

• Annual bonuses.

• Employee Assistance Program.

• An equal opportunity employer dedicated to fostering a diverse and inclusive workplace.

• A global network of supportive colleagues and opportunities for growth.