Field Service Engineer – Microscopy

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Install and commission advanced microscopy systems at client locations.

• Conduct preventive maintenance and calibrate systems.

• Diagnose and repair issues related to mechanical, electrical, vacuum, and software components.

• Troubleshoot intricate system failures and implement corrective measures.

• Execute upgrades and modifications on existing systems.

• Offer technical support and training to clients including scientists, lab technicians, and engineers.

• Serve as the primary technical contact for designated accounts.

• Ensure high levels of customer satisfaction through professional service delivery.

• Maintain comprehensive service documentation and reports.

• Manage service schedules, inventory of parts, and travel arrangements.

• Ensure adherence to safety, quality, and regulatory standards.

• Collaborate with internal teams such as R&D, technical support, and sales to resolve issues.

• Support remote diagnostics and utilize digital service tools.

• Identify recurring issues and recommend product or service enhancements.

• Participate in technical training to stay updated with new technologies.

• Share knowledge and best practices within the service organization.

⛳️ Requirements

• Bachelor’s or Master’s degree in: Electrical Engineering.

• Mechanical Engineering.

• Physics or Applied Physics.

• Mechatronics or a related field.

• 2–5+ years of experience in field service, preferably with: Confocal microscopy.

• Analytical instruments or lab equipment.

• Strong understanding of: Electronics and electromechanical systems.

• Imaging systems and optics.

• Software system setup.

• Ability to interpret schematics and technical manuals.

• Proficiency in troubleshooting hardware and software systems.

• Excellent problem-solving and analytical abilities.

• Strong communication and customer interaction skills.

• Capability to work independently in remote settings.

• Willingness to travel extensively (up to 70–80%).

• Valid driver’s license.

• Ability to operate in laboratory and cleanroom environments.

🏝️ Benefits

• Good knowledge of German and/or French and English.