Field Service Engineer – Medical Imaging

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Accountable for managing customer relationships by effectively utilizing technical expertise to install, troubleshoot, service, and maintain equipment at customer locations nationwide.

• Provide outstanding customer service by establishing clear expectations, fulfilling commitments and scheduled arrival times, and efficiently resolving customer issues.

• Cultivate strong customer relationships by comprehending their business context while contributing to the growth of service revenue.

• Work collaboratively as an integral member of the regional team to enhance processes, identify training needs, and share best practices.

• Consistently broaden capabilities by acquiring knowledge of new tools and gaining qualifications across various modalities as required.

• Execute all necessary administrative and compliance tasks in line with company policies as well as state and federal regulations.

• Identify and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation methods.

• Conduct preventative maintenance, field modifications, installations, and corrective services within specified timeframes.

• Travel extensively (approximately 90%) with a primary focus on the assigned territory to support customer locations.

⛳️ Requirements

• A minimum of 1 year of experience in diagnostic imaging service (either in the field or hospital-based) or 3+ years in an electromechanical service setting.

• Preferred experience in supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment.

• Strong technical aptitude with the capability to apply principles of electronics, mechanics, and networking to install, troubleshoot, and repair complex systems.

• Possess an associate degree in electronics or a related field, or an equivalent combination of education and practical experience.

• Demonstrated problem-solving abilities in regulated service environments.

• Ability to meet the physical, cognitive, and environmental requirements of a field service position.

🏝️ Benefits

• Health insurance

• 401k (up to 7% match)

• HSA (with company contribution)

• Paid time off

• Stock purchase plan

• Education reimbursement

• On-call pay

• Company fleet/car (if applicable)

• Training and advancement opportunities