Field Service Engineer II – Chromatography

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Conduct on-site installations, repairs, maintenance, qualifications, and validations of Chromatography systems.

• Efficiently utilize customer management software to manage service calls, oversee parts inventories, and accomplish job assignments.

• Assess examination and evaluation results to determine the source of the issue and recommend solutions, replacements, or alternative corrective actions.

• Collaborate with engineering, customer service, and other teams to expedite problem resolution.

• Review Chemistry reports related to technical issues to suggest modifications that prevent future occurrences.

• Act as a communication bridge between the customer and the company to ensure seamless service delivery.

• Create and deliver training sessions on safe equipment operations and demonstrate skills to trainees.

⛳️ Requirements

• A Bachelor’s Degree in chemistry or a related discipline is mandatory.

• Preference is given to candidates with a minimum of 3 years of hands-on experience as a Service Engineer, particularly with analytical instrumentation, or 3+ years of relevant industry experience.

• Familiarity with Chromatography and Mass Spectrometry instrumentation is highly desirable.

• Excellent communication skills with the ability to foster positive customer relationships.

• Capability to prioritize service requests and produce clear, concise documentation.

• A clean driving record is required.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, which encompass commuter benefits and tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO), 10 paid holidays each year, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, as well as short- and long-term disability in accordance with company policy.

• Retirement and savings programs, including our competitive 401(k) U.S. retirement savings plan.

• The Employees’ Stock Purchase Plan (ESPP) provides eligible employees the chance to purchase company stock at a discounted rate.