Field Service Engineer II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Install, maintain, and resolve issues with computers.

• Develop documentation for customer projects.

• Set up and configure systems.

• Perform maintenance on servers and networks.

• Support end users on client-side issues.

• Engage in hardware and software rollouts, lease upgrades, and critical projects to ensure technology readiness.

• Oversee and monitor the status of server backups.

• Address user needs and inquiries.

• Contribute to initiatives with deliverables that meet quality standards and deadlines.

• Lead cross-functional projects, ensuring deliverables meet quality standards and are completed on time.

• Create System Design Documents.

• Estimate efforts for system-level and enterprise solutions.

• Complete individual tasks punctually and guide the task delivery for natural or cross-functional teams.

• Design, develop, and implement complex business rules.

• Responsible for addressing end-user requests.

• Provide off-hours coverage and emergency support as required.

• Maintain an inventory of all electronic components.

• Regularly operate under deadlines and may experience high workloads.

• Occasionally offer guidance and assist in training less experienced personnel.

• Work independently.

⛳️ Requirements

• High school diploma or equivalent (GED).

• At least 5 years of demonstrated hands-on experience in network engineering.

• Willingness to travel for daily local commutes.

• Strong understanding of various infrastructure and networking methodologies.

• Technically adept in switching, routing, security policies (firewalls), and load balancing technologies.

• Strong emphasis on network security and segmentation.

• Comprehensive knowledge of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).

• Solid comprehension of the OSI or TCP/IP model.

• Excellent business insight.

• Strong organizational abilities and capability to prioritize a high volume of incoming requests effectively.

• Flexibility to work on an adaptable schedule, including occasional Saturdays and evenings.

• Exceptional communication and facilitation skills.

• Outstanding customer service skills with a strong sense of urgency.

• Practical experience with monitoring, network diagnostics, and network analytics tools.

• Proficiency with Cisco Catalyst switches, Cisco Nexus switches, Cisco ASA-X Firewalls, Cisco FTD Firewalls with IDS/IPS & FMC, Cisco ISR4451-X, F5 BIGIP I Series Load Balancers, and Aruba Wireless Infrastructure (IAP).

🏝️ Benefits

• Copay medical plan option.

• HSA medical plans with employer contributions to your HSA Account.

• Dental coverage.

• Vision coverage.

• Company-paid life insurance.

• Company-paid short- and long-term disability coverage.

• 401K savings plan with a generous company match.

• Well-being program to reduce annual health insurance premiums.

• Tuition Reimbursement Plan covering up to $5,250.

• Access to the LinkedIn Learning platform for skill development.