Field Service Engineer II

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Conduct installations, upgrades, preventative maintenance, and repairs of Saphyr and Straty systems at client locations (30%).

• Identify and resolve intricate instrument issues to minimize downtime (25%).

• Maintain consistent and proactive communication with customers and internal teams to ensure issues are resolved, resulting in customer satisfaction (15%).

• Collaborate with regional and global Field Service Engineers (FSE), Field Application Scientists (FAS), Sales, Development, and Technical Support teams for collective success (10%).

• Stay current on administrative tasks such as submitting timely and accurate installation and maintenance reports, managing parts ordering and returns, and expense reporting (5%).

• Provide pertinent updates regarding customer information to internal partners to support BNG objectives, and offer technical insights and design recommendations for product enhancements (5%).

• Perform additional duties as assigned (5%).

⛳️ Requirements

• Experience in aligning and troubleshooting imaging systems or relevant research/clinical devices.

• Strong professional communication and writing skills, with the ability to interact effectively with customers and internal partners.

• Possession of a valid driver's license is required.

• Must have a valid passport or the ability to obtain one within three months of the start date.

• Residing near a major airport is essential.

• Preferred experience includes capital equipment support in a research laboratory setting.

• Expertise in complex electronics troubleshooting, LASER imaging, or Linux Server/Networking is a plus.

🏝️ Benefits

• Anticipated travel time of up to 60%.

• Opportunity to engage in the precise utilization of the company's customer relationship management database (CRM).