Field Service Engineer I, Semiconductor

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Perform on-site installations of advanced equipment and execute testing protocols to guarantee optimal functionality.

• Carry out scheduled planned maintenance visits on-site.

• Offer diagnostic and repair assistance to clients and fellow field staff.

• Foster and nurture positive working relationships with clients, system users, and company colleagues.

• Travel frequently, often with little notice, to client locations to troubleshoot issues or support other service personnel.

• Complete and submit field service documentation.

• Deliver training to clients and users regarding system maintenance.

• Provide constructive feedback to product quality teams.

• Contribute relevant input in writing to update and correct various Thermo Fisher system documentation.

• Offer guidance for different reports, including identifying and isolating significant system issues.

• Serve as a subject matter expert and resource for training purposes.

⛳️ Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or a related technical discipline, or 4+ years of equivalent education and experience in electronic systems.

• Practical technical experience in the installation, troubleshooting, repair, and calibration of advanced analytical tools such as SEM, TEM, FIB, or similar systems.

• In-depth knowledge and extensive experience in diagnosing and repairing ultra-high vacuum and high voltage systems.

• Proven ability to effectively interact with customers.

• Exceptional interpersonal communication skills; must possess professional working proficiency in English.

• Consistent history of resolving complex systems and subsystems at the component level.

• Proficient in MS DOS and Windows software environments.

• Capable of reading and interpreting schematics.

• Familiarity with UHV phenomena and technologies.

• Must be able to obtain a valid passport and travel regionally and internationally as needed.

• Must hold a valid driver’s license.

• Physical requirements include the capacity to lift up to 50 lbs and the ability to walk a minimum of 10,000 steps per day.

🏝️ Benefits

• Compliance with all Good Manufacturing Practices (GMP) Safety Standards.

• Cleanroom procedures to uphold hygiene and safety.

• Some level of Personal Protective Equipment (PPE) is required.