Field Service Engineer I

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Serve as a representative of Oxford Instruments by providing exceptional technical support, installation, and maintenance for plasma etching and deposition equipment.

• Oversee the installation and commissioning of cutting-edge plasma etch and deposition systems, ensuring adherence to customer specifications, cleanroom standards, and process readiness.

• Perform scheduled and emergency maintenance with accuracy. Identify root causes beyond surface symptoms and verify repairs against rigorous vacuum tolerances, leak-up rates, and process standards.

• Foster trust and long-lasting relationships through prompt communication and practical training.

• Address intricate hardware and software challenges using specialized tools. Offer remote assistance as necessary to minimize downtime and enhance operational uptime.

• Calibrate essential components and execute performance-enhancing upgrades to guarantee optimal system reliability and throughput.

⛳️ Requirements

• A Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or a related technical discipline.

• Equivalent hands-on experience in the service of semiconductor equipment may be considered as a substitute.

• 3–5 years of field service experience within the semiconductor industry, particularly focused on plasma etch and deposition systems.

• Knowledge of cleanroom operations and safety procedures.

• Practical experience with vacuum technologies: turbo pumps, cryogenic pumps, and roughing pumps.

• Proficient in troubleshooting 208V electrical systems and 24V control subsystems.

• Experienced with diagnostic instruments such as vacuum leak detectors, RF power meters, digital voltmeters (DVMs), LCR meters, multimeters, and megohm meters.

• Solid understanding of RF theory and inductively coupled plasma (ICP) systems.

• Familiar with semiconductor processes including RIE, PECVD, ICP, and ALD.

• Must possess a valid driver’s license with a clean driving record, a passport, and the ability to travel independently.

• Should be physically agile and comfortable working in tight or awkward spaces.

• Must be capable of lifting and handling equipment weighing up to 50 lbs independently.

• Willingness to engage in extensive weekday travel to support customer installations and service requirements, Monday through Friday.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Professional development opportunities