Field Service Engineer I

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver first-tier technical support to partners (VARs) through both phone and non-phone channels.

• Address common product or configuration problems by adhering to established operating procedures.

• Assist ticket creators who are tasked with designing, implementing, configuring, operating, and maintaining the end customer’s security solution.

• Report to the Senior Tech Support Supervisor located in Framingham, MA, and adhere to a remote work schedule.

⛳️ Requirements

• Minimum of 1 year experience in troubleshooting software or security equipment, either in a contact call center or in-field on-premises capacity.

• High School Diploma or GED.

• Basic understanding of Networking Fundamentals.

• Familiarity with TCP/IP Basics.

• Basic skills in Network Troubleshooting.

• Knowledge of Database Fundamentals, including the purpose of a database, the function of an SQL database engine, and data storage methods.

• Basic understanding of SQL or Operating System Administration.

• Awareness of the role of Access Control and Video in Security.

• Bachelor’s degree in Electronic/Electrical Engineering or Computer Engineering.

🏝️ Benefits

• Employer-subsidized Medical, Dental, Vision, and Life Insurance

• Short-Term and Long-Term Disability

• 401(k) match

• Flexible Spending Accounts

• Health Savings Accounts

• Employee Assistance Program (EAP)

• Educational Assistance

• Parental Leave

• Paid Time Off (for vacation, personal business, sick time, and parental leave)

• 12 Paid Holidays