Field Service Engineer – Chinese and English Speaker

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide support for various issues to customers both online and offline.

• Respond promptly (typically within 24 hours) to customer inquiries or complaints, and visit customers if necessary.

• Manage RMA processes in CRM and document returns for customers in the online list.

• Plan services for the upcoming week, including scheduling customer visits for service purposes.

• Conduct weekly meetings to review issues and RMAs within the team and ensure collaboration.

• Prepare a basic monthly report summarizing key activities.

• Adhere to the task list related to the call center project according to the specified timeline.

• Conduct regular customer visits and maintain effective communication.

• Provide feedback or analysis reports as needed.

• Foster strong communication and relationships with customers to enhance satisfaction.

• Deliver training to customers regarding products or Ananda link.

• Review the service process collectively to improve efficiency.

• Assist customers with additional support, such as business assistance.

⛳️ Requirements

• Experience in assembling or repairing industrial products and equipment.

• Over 2 years of relevant work experience.

• Preferred skills in PCBA welding.

• At least a secondary level of education.

• Proficiency in English and Chinese as working languages, with strong communication abilities.

• Solid knowledge of MS Office and any ERP system.

🏝️ Benefits

• Competitive salary and benefits.