Field Service Engineer, Chinese and English

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide specific support for various issues to customers both online and offline.

• Respond promptly (typically within 24 hours) to customer inquiries or complaints, and visit customers when necessary.

• Manage Return Merchandise Authorization (RMA) in the CRM system and document customer returns in the online list.

• Plan services for the upcoming week, ensuring increased visits to customer locations for service.

• Conduct weekly meetings to review issues and RMAs within the team and ensure collaboration.

• Prepare a basic monthly report detailing primary activities.

• Adhere to the task list associated with the call center project according to the timeline.

• Conduct regular customer visits and maintain effective communication.

• Provide feedback or analysis reports as needed.

• Foster good communication and relationships with customers to enhance customer satisfaction.

• Conduct training sessions for customers on products or the Ananda link.

• Collaborate on service process reviews to enhance efficiency.

• Offer additional support during customer visits as required, including business support.

⛳️ Requirements

• Experience in assembling or repairing industrial products and equipment.

• A minimum of 2 years of relevant work experience.

• Preferred skills in PCBA welding.

• At least a secondary level of education.

• Proficiency in English and Chinese as working languages, coupled with strong communication skills.

• Solid knowledge of MS Office and any ERP system.

🏝️ Benefits

• Competitive salary and benefits package.

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