Field Service Engineer, Chicago, IL

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Install, maintain, validate, and repair PerkinElmer and/or multivendor instrumentation at customer locations, delivering top-tier service.

• Offer troubleshooting, repair, and qualification services for clients, including warranty services, within designated timeframes and established maintenance protocols.

• Clearly communicate service offerings, which include training, support, software, laboratory services products, and field upgrades.

• Collaborate with customers to gain insight into their analytical workflows and applications.

• Fulfill all administrative duties, including but not limited to time reporting and completing assigned training.

⛳️ Requirements

• Bachelor's Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related discipline, including military experience with 2 years of direct experience in laboratory equipment repair; OR an Associate Degree in a similar field with 4 years of direct experience; OR a High School Diploma along with 10 years of direct experience in laboratory equipment repair.

• Exceptional interpersonal, written, and verbal communication abilities.

• Strong technical problem-solving skills and meticulous attention to detail.

• Proficiency in using Microsoft 365.

• A knack for technical and practical matters.

• Willingness to travel by air, vehicle, or other means of transportation as required by the business.

🏝️ Benefits

• Competitive salary

• Professional development opportunities

• Health insurance

• Paid time off

• 401(k) matching