Field Service Engineer, Blackburn/Bolton

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• A practical, field-based position responsible for repairing our parcel lockers at client locations, which includes break-fix tasks, maintenance, software configuration, quality control, and offering technical support and training to employees and subcontractors.

• Identifying and rectifying faults and malfunctions of parcel locker machines (APMs) on-site, ensuring minimal downtime and optimal operational performance.

• Overseeing the maintenance and modernization of parcel locker machines, which involves implementing hardware and software upgrades to improve reliability and efficiency.

• Conducting diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical systems, ensuring compatibility and compliance with security standards.

• Managing the processing and reporting of assigned repairs using the communication channels established within the organization.

• Overseeing tools and components associated with parcel locker machines.

• Ensuring quality control of the work done by internal staff and subcontractors, ensuring compliance with technical standards, contractual obligations, and company policies.

• Providing both technical and substantive support to employees and subcontractors (including those based internationally) through communication and IT channels used within the company.

• Engaging in the creation of solutions for new types of parcel locker machines.

• Preparing and updating technical manuals and documentation.

⛳️ Requirements

• Relevant experience in a field service technical engineering role focused on electrical and mechanical equipment.

• Skilled in the use of hand tools and diagnostic instruments (such as multi-meters).

• Expertise in diagnosing and repairing equipment, coupled with experience in software configuration and firmware updates.

• Strong analytical and troubleshooting capabilities for resolving intricate technical issues.

• Exceptional verbal and written communication skills, with the ability to conduct technical training.

• Competence in efficiently managing tasks, ensuring quality, and meeting deadlines across various markets.

• High attention to detail in quality control and document updates.

• Experience collaborating with diverse teams, including international subcontractors and internal personnel.

• Willingness to travel for service and training activities both within the UK and occasionally internationally.

• Familiarity with parcel locker systems or similar electromechanical devices, as well as organizational IT tools.

• Proficient time management skills and the ability to responsibly handle tools and components.

🏝️ Benefits

• Enhanced Annual Leave: 26 days plus the opportunity to purchase additional days each year.

• AXA Health Care: Stay healthy and happy with our comprehensive health coverage.

• Enhanced Parental Leave: We support you during those special family moments.

• Rail Loan: Commute with ease! Buy an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest-free repayment plan throughout the year.

• Volunteering Days: Take a paid day off to make a positive impact in your community.