Field Service Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Configure and provide support for ZTR control systems leveraging advanced PLC expertise.

• Execute on-site commissioning and conduct thorough troubleshooting of ZTR equipment.

• Deliver technical training to customers at their locations.

• Collaborate with and offer assistance to the sales team as necessary.

• Engage in project coordination and management activities as required.

• Travel both domestically and internationally, approximately 15%–30%, including travel within the U.S.

⛳️ Requirements

• A minimum of a 3-year diploma in Electronic Engineering Technology, or a Professional Engineer designation, or a valid electrician license.

• Strong aptitude for troubleshooting electrical control systems and locomotive electrical systems.

• Proficient in advanced PLC programming and configuration.

• Familiarity with industrial communication protocols (e.g., Modbus).

• Basic to intermediate understanding of Ethernet networking, including LANs, WANs, VPNs, and Wi-Fi.

• Proficient with standard computer applications (e.g., Microsoft Office).

• Capability to manage multiple priorities, adhere to deadlines, and work independently.

• Strong judgment and decision-making skills, especially in high-pressure scenarios.

• Excellent customer service and conflict resolution abilities.

• Hands-on technical experience is a prerequisite.

• Preference will be given to candidates with locomotive and/or freight railway experience.

🏝️ Benefits

• Positive working environment.

• Supportive leadership.

• Opportunities for long-term success.

• Professional growth and development.