Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support to Topcon customers.

• Conduct independent and/or supervised on-site installations, preventive maintenance, and repairs on Topcon’s wide range of Eyecare equipment.

• Work collaboratively with other Field Service Engineers, the Field Service Manager, Sales Representatives, and internal cross-functional teams.

• Manage and oversee field inventory, tools, test equipment, technical documentation, and other assigned resources.

• Prepare and submit relevant field service documentation accurately, completely, and in a timely manner.

• Provide instruction and training to customers on the technical operation and maintenance of equipment.

• Travel to assist in various Field Service territories.

⛳️ Requirements

• At least 1 year of relevant work experience.

• Prior experience as a field service professional or in a similar role.

• CompTIA Network+ certification or a background in networking is preferred.

• High school diploma or equivalent is required.

• An Associate's or Bachelor's degree is preferred.

• Required skills include demonstrated functional technical abilities, problem-solving, and analytical proficiency.

• Strong interpersonal and communication skills with customers are essential.

• Ability to adhere to mentorship instructions and guidance is required.

• Effective time management skills to meet customer commitments are necessary.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, vision, life insurance, and disability insurance.

• Tax-saving spending accounts.

• 401(k) plan with employer match.

• Tuition reimbursement.

• Time off for employees to recharge.

• Paid company holidays.

• Paid personal time off.

• Paid sick time.