Field Service Engineer

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Coordinating and executing service tasks in the field, including on-site installations and preventative maintenance.

• Conducting emergency repair visits within the designated territory.

• Offering remote support via telephone assistance.

• Being prepared to travel on short notice to assist other Field Service Engineers as required.

• Ensuring timely completion of all necessary documentation.

• Reporting any product quality concerns to the relevant individuals.

• Collaborating closely with Territory Sales staff and Field Applications Specialists.

• Managing accounts to maintain a high level of customer satisfaction.

• Gathering and sharing leads, while identifying opportunities for post-instrument sales, upgrades, and consumables.

⛳️ Requirements

• Prior experience with electro-mechanical and automated systems, preferably in the pharmaceutical or healthcare industries.

• Experience with Liquid Handling products is a plus.

• Strong focus on customer service.

• Exceptional communication skills and a proactive approach to managing responsibilities.

• Educational background equivalent to at least an Associate's degree or relevant experience in an engineering field.

• Highly organized with strong follow-up abilities.

• Self-driven and a team-oriented individual.

• Willingness to travel on short notice.

• Valid Passport.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and performance-based incentives.

• Health and wellness benefits.

• Opportunities for career advancement.