Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Execute field service tasks as directed by Customer Care in collaboration with the Service / Team Leader.

• Conduct installation, maintenance, and repair of both current and future Life Science / Diagnostics instrument offerings.

• Deliver first-line, onsite user training on Life Science / Diagnostics Systems.

• Organize routine maintenance scheduled on a monthly basis.

• Ensure that all documentation, Service Data Bulletins, and manuals are up-to-date to carry out service on specific instrument types.

• Adopt personal work practices that meet or surpass customer expectations.

• Maintain a work ethic that enhances both personal and team KPIs.

• Manage personal service spares and inventory records to the highest standards.

• Ensure all discrepancies are reported and resolved promptly and effectively.

• Verify that all tools and testing equipment are sufficient for the required service and that all test equipment provided is calibrated as specified.

• Complete all Work Orders and related documentation within one day of task completion.

• Ensure timely submission of all E-Learning, Expense Claims, and Vehicle-related forms.

• Execute specific tasks as defined through the Goal statements, which are integrated into the Company Culture.

⛳️ Requirements

• Relevant educational background or equivalent experience in a scientific or engineering field is preferred but not mandatory, as comprehensive training will be provided.

• Experience in a Customer Service setting, ideally with Life Science / Diagnostic instrument applications.

• Ability to communicate professionally with customers at all levels, offering service information, technical data, and general assistance as required.

• Strong commitment to customer service.

• Willingness to travel (approximately 2 – 3 nights away each week).

• Valid UK/EU driving license.

🏝️ Benefits

• Robust technical support and mentoring.

• Meaningful work with professional clientele.

• Opportunities for career advancement.

• A collaborative and diverse work environment.

• Compensation package that includes salary, commission, private healthcare, company car, life insurance, and additional benefits.