Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Installs, commissions, and maintains products at the user's location.

• Executes modifications or retrofits as necessary.

• Exhibits leadership and teamwork throughout all job functions.

• Retains comprehensive knowledge of products and their applications.

• Delivers training for customers and others on the effective operation, calibration, and upkeep of products.

• Consistently meets expectations in addressing inquiries from customers and Plasma-Therm technical staff regarding product specifications, maintenance, and performance concerns.

• Aids other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and various events as needed.

• Offers technical assistance in all necessary forms; troubleshoots, diagnoses, and calibrates products via phone, internet, or on-site for product specification performance.

• Keeps accurate records and generates complete and timely reports on equipment operations.

• Manages the corporate toolbox.

• Provides necessary support to the factory and trade shows as required.

• Gathers histories of equipment performance, commercial relationships, and opportunities.

• Maintains communication with the Field Service Coordinator to ensure effective scheduling.

• Assists in the technical support department by responding to customer inquiries.

• Performs other duties as assigned.

⛳️ Requirements

• Bachelor’s Degree in electrical or mechanical engineering or a related field.

• At least 7 years of relevant experience, or a comparable combination of education and experience.

• Minimum of 5 years of experience in optics, laser, and/or semiconductor manufacturing equipment is required.

• Experience in PVD, Sputtering, or Evaporator systems is required.

• Previous experience with multiple on-site installations is necessary.

• Must have a valid driver’s license, a clean driving record, a major credit card (for business travel), and a passport.

• Capable of reading and interpreting technical journals and reports.

• Ability to obtain necessary Visa(s) to assist customers as assigned.

• Proficient in compiling reports and composing standard correspondence.

• Effective communication skills to interact with customers and address common inquiries, complaints, and requests.

• Demonstrates excellent interpersonal skills and maintains a professional image.

• Capable of effectively handling customer interactions and challenging situations.

• Skilled in defining problems, collecting data, establishing facts, and drawing valid conclusions.

• Willingness to travel extensively to meet customer needs.

🏝️ Benefits

• None specified