Field Service Engineer

This is a fully remote position, open to applicants in Romania.

📋 Description

• Provide primary troubleshooting, maintenance, and installation services.

• Carry out intricate service tasks utilizing diagnostics and established procedures to guarantee product reliability.

• Achieve first-visit resolution by preparing, diagnosing issues, creating clear action plans, and organizing necessary parts prior to onsite visits.

• Maintain accurate documentation and track time and parts effectively.

• Manage escalations while sharing technical expertise, and actively address customer complaints and issues.

• Foster growth and continuous improvement by identifying lead generation opportunities and value-added services during visits.

⛳️ Requirements

• A relevant educational background, such as electronics engineering, biomedical engineering, or medical engineering.

• Experience in field service or familiarity with healthcare environments.

• Proficiency in electronics, even if lacking prior experience with medical devices.

• A dynamic, communicative, and proactive personality that excels in a fast-paced, demanding environment.

• Fluency in both English and Romanian.

• A valid B category driving license and a willingness to travel within your designated territory.

🏝️ Benefits

• Gain insight into our business operations.

• Explore our rich and fascinating history.

• Understand more about our purpose.