Field Service Engineer

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Collaborating effectively with the broader organization to deliver outstanding service to our clients.

• Services encompass corrective and preventative maintenance, commissioning, installation of equipment, as well as software and hardware upgrades.

• Engaging actively in the sales process and offering expert technical assistance throughout the entire lifecycle of customer relationships, from pre-sales to implementation and post-sales support.

• Taking charge of managing and supporting technical escalations until resolution, ensuring all stakeholders are consistently informed on progress in accordance with company procedures.

• Delivering top-tier service to our customers through technical support, maintenance, and repairs on equipment by identifying the most cost-effective repair solutions to minimize customer downtime.

• Sustaining a high level of expertise through ongoing training and development, staying updated on new technologies pertinent to your area of expertise, and embracing new technology.

⛳️ Requirements

• Bachelor's degree in biomedical engineering, electrical engineering, electronics engineering, or a related field.

• At least 2 years of experience in supporting medical devices, particularly CT, MRI, and DXR (Diagnostic X-Ray) or an equivalent.

• Candidates must be based in or willing to relocate to Malacca.

• Strong execution capabilities and a keen desire for success.

• Exceptional customer service skills, with the ability to quickly identify customer needs, adapt to their social styles, and meet their practical requirements.

• Capability to work independently and possess effective communication skills.

• Proficient IT, electronic, mechanical, and electrical skills, coupled with the ability to thrive in a fast-paced environment.

🏝️ Benefits

• Opportunities for professional development.

• Training and development programs.

• On-call support.

• Flexible working hours.