Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• GM Field Service Engineers (FSEs) deliver on-site professional support in automotive, business, and computer technology to both GM’s retail and wholesale sectors.

• Provide third-level, on-site assistance to address automotive technical and Techline issues that have been escalated through the established processes at the GM Technical Assistance Center and the FSE Dispatch Center.

• React promptly to dispatch cases related to vehicle issues that could result in “vehicle down” scenarios or possible “repurchase” situations.

• Foster a strong working relationship with GM District Managers-Aftersales (DM-A), the Regional Customer Account Manager (CAM), and Business Resource Sales Manager (BRSM).

• Collaborate closely with the GM Business Resource Center (BRC) to assist customers in your region who have reached out to Customer Assistance regarding vehicle repurchase requests.

• Utilize GM’s predictive analytics tool to receive alerts about vehicles in your assigned area with a high potential for repurchase and provide support to dealers.

• Conduct impromptu training sessions at Dealerships, covering technical information on the use of Techline tools and applications, along with other diagnostic tools and equipment.

⛳️ Requirements

• Full geographic mobility across the USA is mandatory for this position and any future field assignments.

• Significant hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostic and repair expertise.

• Familiarity with GM Essential Service tools is essential.

• State Automotive Technician Certifications as required by state/local regulations (if relocated, certification in the new state must be obtained within one month).

• Must possess a valid driver’s license and maintain a clean driving record.

• Proficient in using MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent email/calendar applications).

• Capability to manage, resolve, document, and close dispatch cases within the designated time-frame.

• Ability to establish and nurture customer relationships with Dealership management teams, focusing on the Dealership Service department.

• Self-directed and responsible for self-training to enhance skills and maintain proficiency.

• A proven track record of ensuring customer satisfaction across multiple customer locations is preferred.

• Ability to design and deliver specialized training sessions.

• Exceptional communication skills and time management to effectively prioritize and provide critical services.

• Highly motivated with a proactive attitude towards meeting and exceeding customer expectations.

🏝️ Benefits

• Medical

• Dental

• Vision

• Health Savings Account

• Flexible Spending Accounts

• Retirement savings plan

• Sickness and accident benefits

• Life insurance

• Paid vacation & holidays

• Tuition assistance programs

• Employee assistance program

• GM vehicle discounts