Field Service Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee, execute, and document all on-site installation, repairs, calibrations, preventative maintenance, inspections, and testing activities for BLI instrumentation in a detailed and timely manner.

• Capable of adjusting coordinates, modifying spectrometer parameters, and replacing components as necessary.

• Identify alarms, errors, or technical/mechanical issues and implement appropriate solutions.

• Conduct and document system validation (IQ/OQ/PQ).

• Triage, schedule, and offer customer support via telephone, email, or in-person visits.

• Collaborate and communicate effectively with customers, project teams, engineering teams, sales personnel, and others.

• Prioritize and plan work activities to maximize the efficient use of available time.

• Provide feedback and suggestions for products under development.

• Document tasks completed at customer locations using Gator’s CRM system.

• Record all customer visits and create new service-related documents.

• Report quality concerns to Gator’s QMS and complete tasks promptly.

• Represent Gator Bio positively to foster or enhance customer relationships.

• Prepare and submit accurate expense reports in a timely manner.

• Perform all other job duties as assigned.

⛳️ Requirements

• A minimum of a Bachelor’s degree in bioengineering, engineering, optical engineering, or a related field.

• At least three years of hands-on experience in instrumentation service.

• Proficient in troubleshooting, testing, repairing, and servicing technical and mechanical equipment.

• Flexible in adapting to changes in work schedules and adjusting travel plans as needed.

• Basic wet lab skills (e.g., pipetting, creating dilutions, etc.) are highly desirable.

• Familiarity with IQ/OQ/PQ processes is a plus.

• Exceptional interpersonal and verbal communication skills.

• Highly organized and capable of working independently.

• Willingness to travel 50-75% (both domestically and internationally).

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Competitive salary and performance-based incentives.