Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for offering technical guidance and support to clients regarding the operation and maintenance of company products.

• Act as the primary contact for customers on technical and service-related inquiries.

• Illustrate the uses and benefits of products.

• Collaborate closely with sales and marketing, QA/QC, and research and development teams to resolve customer issues, identify corrective actions, and ensure follow-up.

• Install, check, operate, maintain, repair, and upgrade equipment within the timelines set by service management.

• Deliver preventative maintenance in line with established procedures.

• Maintain performance and maintenance logs for equipment.

• Offer guidance and training to customer personnel in developing operation, maintenance, and inspection procedures and techniques.

• Investigate equipment failures to ascertain the cause and suggest corrective measures.

• Counsel and assist in implementing design modifications aimed at enhancing equipment efficiency or reducing operational costs.

• May engage in the installation planning stage.

• Uphold customer goodwill through effective communication regarding all provided services, timely updates on on-site arrival, prompt notifications of any delays, clear communication of service and operator concerns, and maintaining a positive demeanor on behalf of the company, its products, employees, and customers, along with adhering to professional appearance standards as defined by service management.

• Efficiently manage company assets, including the company vehicle, computer, trunk stock parts inventory, test equipment, and tools.

• All employees are responsible for ensuring adherence to company documents, programs, and activities related to Health, Safety, Environment, Energy, and Quality Management Systems, as per their roles and responsibilities.

⛳️ Requirements

• High School Diploma/GED (Trade School/Tech Certification is a plus).

• At least 1 year of experience in a similar field-based repair role.

• Proficiency in computer skills is essential.

• Must be acquainted with the Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access.

• Valid driver's license required.

• Capable of obtaining credit approval for a Corporate Credit card.

• Strong verbal and written communication skills.

• Ability to think independently.

• Detail-oriented.

• Possess strong problem-solving abilities.

• Must be able to lift up to 50 pounds.

• Should be able to bend, push, and perform similar physical tasks.

• Manual dexterity is necessary.

• Willingness to work up to and beyond 8 hours per day.

• Availability for 40 hours/week, including weekends, holidays, and after-hours.

• Occasional overnight travel may be required.

• Must comply with all customer site access requirements, including maintaining active and current credentials.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Life insurance.

• Disability benefits.

• 401K plan with company contributions.

• Wellness program.