Field Service Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver expert-level technical support for water-cutting and surface preparation systems.

• Provide both on-site and remote technical assistance for the operation, diagnosis, and repair of Flow systems.

• Aid customers in troubleshooting, identifying parts, and resolving technical issues via phone, email, or site visits.

• Complete all necessary administrative documentation and service reports accurately and promptly.

• Contribute to documentation efforts by keeping product manuals and technical references up to date.

• Act as a professional intermediary between Flow and its customers/distributors.

⛳️ Requirements

• An Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or an equivalent combination of education and experience.

• A minimum of 2 years of field service experience with robotics, motion control systems, CNC machinery, or similar capital equipment.

• Expertise in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems.

• Strong diagnostic and troubleshooting capabilities.

• Proficient in Microsoft Office (Word, Excel), Outlook, Teams, and service-related tools.

• Outstanding interpersonal skills and the ability to maintain composure and professionalism under pressure.

• Willingness to travel internationally, including to Canada.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) with company matching contributions.

• Paid time off (PTO).

• Life and disability insurance.

• Education reimbursement.

• Global opportunities for career development.