Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Install, repair, and provide training to customers on CNC Cutting Machine Products.

• Test malfunctioning equipment, utilizing knowledge of electronic device operations to diagnose issues and implement repairs.

• Compose technical reports that detail malfunctions and deviations from design specifications.

• Identify and diagnose faulty equipment.

• Conduct preventative and corrective maintenance on customers' machines.

• Communicate and collaborate with customers, programmers, engineers, technicians, and production staff to resolve issues.

• Engage in communications with customer operators and maintenance staff.

• Arrange travel in a timely manner to meet customer needs.

• Perform additional duties as assigned.

⛳️ Requirements

• An associate degree in Electronic Engineering Technology or 2-3 years of relevant experience; or a suitable combination of education and experience.

• Previous experience with ESAB equipment is advantageous.

• Proficient in reading, analyzing, and interpreting general business publications, professional and technical journals, and government regulations.

• Exceptional written and verbal communication skills.

• Capable of applying advanced mathematical concepts (formulas, scientific equations, graphs, schematic diagrams, etc.).

• Ability to regularly lift and/or move up to 50 pounds.

• Willingness to travel domestically (100%) and occasional international travel to support our customers.

• Availability for occasional weekend work during large project installations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness plans.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.