Field Service Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage with assigned dealers on a daily basis to assist customers in the field.

• Travel to dealer and customer sites to deliver onsite support, training, and troubleshooting for equipment.

• Conduct onsite dealer audits to guarantee customer satisfaction within the dealer network.

• Offer technical support and investigate issues reported by both customers and dealers.

• Address and respond to escalated technical issues via telephone and CRM applications.

• Directly interface with dealers and customers throughout the resolution process, which includes understanding customer concerns, conveying action plans, and providing updates and resolutions.

• Resolve intricate technical issues through research, data analysis, and advanced troubleshooting techniques.

• Collaborate closely with engineering, manufacturing, and quality teams to devise solutions to problems.

• Act as the technical lead for field evaluation units.

• Create technical documentation such as manuals, service bulletins, and work instructions.

• Develop and present materials for training events and seminars.

• Oversee the goodwill concession process.

⛳️ Requirements

• High School Diploma or GED is required.

• A valid driver's license with a clean driving record to facilitate frequent travel to regional dealer locations using a company vehicle.

• A minimum of 2 years of experience managing technical relationships.

• At least 2 years of experience with electrical, mechanical, or refrigeration systems.

• Willingness and ability to travel up to 60% via company vehicle and air travel primarily within the Eastern United States, with occasional international travel.

• Capability to maintain a productive home office for administrative tasks when not traveling in the field.

• An associate or bachelor’s degree in a technical field is preferred.

• EPA 608 Certification is preferred.

• Previous experience in transportation, automotive, or HVAC industries is preferred.

• Proficiency in Microsoft Office Applications is preferred.

🏝️ Benefits

• Health Care Benefits: Medical, Dental, Vision.

• Wellness incentives.

• Retirement Benefits.

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.

• Disability: Short-term and long-term disability.

• Life Insurance and Accidental Death and Dismemberment.

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.

• Tuition Assistance.