Field Service Engineer

📋 Description

• Engage with assigned dealers on a daily basis to assist customers in the field.

• Travel to dealer and customer sites to deliver onsite support, training, and equipment troubleshooting.

• Conduct onsite dealer audits to ensure customer satisfaction throughout the dealer network.

• Offer technical support and investigate issues reported by customers and dealers.

• Address escalated technical problems via telephone and CRM applications.

• Collaborate directly with dealers and customers during the problem resolution process, which includes understanding customer issues, outlining action plans, and providing updates and solutions.

• Solve intricate technical challenges through research, data analysis, and advanced troubleshooting techniques.

• Work closely with engineering, manufacturing, and quality teams to formulate solutions to problems.

• Act as the technical lead for field evaluation units.

• Create technical documentation such as manuals, service bulletins, and work instructions.

• Develop and deliver content for training events and seminars.

• Oversee the goodwill concession process.

⛳️ Requirements

• High School Diploma or GED is required.

• A valid driver’s license with a clean driving record is necessary to facilitate frequent travel to regional dealer locations using a company vehicle.

• Minimum of 2 years of experience managing technical relationships.

• At least 2 years of experience with electrical, mechanical, or refrigeration systems.

• Willingness and ability to travel up to 60% via company vehicle and air travel, primarily within the Eastern United States, with rare instances of international travel.

• Capability to maintain a productive home office for administrative tasks when not traveling in the field.

🏝️ Benefits

• Health Care Benefits: Medical, Dental, Vision.

• Wellness incentives.

• Retirement Benefits.

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.

• Disability: Short-term and long-term disability.

• Life Insurance and Accidental Death and Dismemberment coverage.

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.

• Tuition Assistance.