Field Service Engineer

📋 Description

• Accountable for delivering exceptional technical support and services to our medical imaging clientele.

• Responsibilities encompass the installation, inspection, testing, troubleshooting, and maintenance of medical imaging devices, ensuring adherence to the highest operational standards.

• Operate independently in the field to diagnose and rectify technical issues while complying with safety regulations and OEM specifications.

• Provide services for medical imaging equipment primarily within the United States.

• Calibrate and troubleshoot imaging systems and computer components to guarantee performance in line with OEM standards.

• Ensure the system operates efficiently to fulfill customer requirements and expectations.

• Propel the company forward in engineering expertise.

• Professionally represent the company in all on-site engagements and effectively relay customer feedback to internal teams.

• Assess, install, and conduct preventive maintenance on imaging equipment, while offering advanced-level troubleshooting and repair for electronic, mechanical, and network-related concerns.

• Continually enhance knowledge in the repair and installation of equipment.

• Provide consistent project updates, feedback, and insights to management, including the Zone Service Director, to facilitate informed decision-making and continuous improvement.

• Remain accessible to address technical issues and respond to inquiries in a timely manner.

• Document newly established processes and deliver training to end users.

• Carry out additional responsibilities as assigned to support team and organizational objectives.

⛳️ Requirements

• Strong organizational capabilities with the ability to prioritize tasks, manage deadlines, and maintain focus.

• Mechanical aptitude and a proactive approach to solving problems using initiative and critical thinking skills.

• Proficient in managing multiple projects simultaneously while ensuring adherence to timelines.

• Ability to cultivate positive working relationships with team members, customers, and vendors.

• Flexible and capable of addressing situations with confidence and mature leadership.

• Solution-driven professional who treats others with dignity and respect.

• Holds oneself to a high standard while ensuring projects are completed punctually.

• Experienced in delivering and expecting a high level of customer service.

• Comprehensive understanding of safety regulations.

• Outstanding communication skills, encompassing active listening, clear verbal expression, and effective writing abilities.

• Proficient in Excel, Word, Outlook, keyboarding, and internet research.

• Strong attention to detail with reliable follow-through on tasks and responsibilities.

• Familiarity with computer diagnostic software and hardware.

• Experience with database entry and management.

• Collaborative team player who encourages open communication and collective success.

• Self-motivated individual who can utilize “downtime” productively.

• Valid driver’s license and proof of a safe driving record.

• Willingness to undergo and successfully complete MVR, criminal background check, and drug screening.

• Must pass a medical examination required under Department of Transportation (DOT) regulations and a written test if required to operate rental trucks or fleet vehicles.

• Drivers must comply with on-the-job driver safety training if asked to operate rental trucks or fleet vehicles.

• Must be at least 21 years old to drive a company vehicle.

🏝️ Benefits

• Health, Vision, Dental & More: We offer competitive insurance options, including medical, dental, and vision coverage.

• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available as tax-advantaged accounts designed to assist individuals in saving and paying for qualified medical expenses.

• Paid Time Off: Full-time employees accrue 19 days of Paid Time Off (PTO) annually, with accrual commencing from their first day of employment. Additionally, employees receive two “People Matter” days each year to volunteer in their community.

• Annual Bonus Opportunities: Potential bonuses based on achieving company profitability targets.

• 401(k) Investment Plan & Budgeting: A retirement investment plan providing various deferral options, a generous discretionary company matching contribution of up to 6%, and access to financial planning tools and training.

• Team Member Perks Program: Grants exclusive discounts, special offers, and other benefits for team members.

• Tuition Assistance: After three months of service, Block Imaging reimburses 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This assistance covers college credit courses, continuing education unit courses, seminars, and certification tests beneficial to both the employee and the organization.

• Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you will receive a generous referral bonus as a token of appreciation for helping us expand our talented team.

• Paid Parental Leave: Paid provisions following a qualified FMLA approved leave.

• Environment: Whether working on-site or remotely, you will be part of a connected, supportive culture that prioritizes people. We believe that exceptional work begins with genuine care for one another. We value relationships, learning, and growth, and we create opportunities for meaningful connections across all teams and locations.