Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• This position is tasked with providing exceptional technical service and support to customers in the medical imaging sector.

• The technician will be responsible for the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment to ensure peak performance and adherence to all operational and safety standards.

• Operating independently in the field, this role will diagnose and resolve technical challenges while complying with OEM specifications, industry regulations, and company quality benchmarks.

• Through expert problem-solving and a customer-centric approach, this position plays a vital role in guaranteeing reliable imaging performance for healthcare partners.

• Service, install, assess, and maintain medical imaging equipment throughout the United States.

• Calibrate, troubleshoot, and repair imaging systems and computer components to align with OEM specifications and meet customer expectations.

• Conduct preventive maintenance and address complex electronic, mechanical, and network-related issues.

• Represent the company in a professional manner during on-site visits and relay customer feedback to internal teams.

• Continuously enhance technical knowledge and contribute to the improvement of engineering expertise.

• Deliver prompt project updates, insights, and responses to technical inquiries to facilitate decision-making and ensure customer satisfaction.

• Document new processes and provide training to end users while assisting with additional responsibilities as required.

• Verify that updates, calibrations, or repairs are performed correctly by executing tests or diagnostics.

• Driving and vehicle operation are essential responsibilities associated with this role.

⛳️ Requirements

• Preferred Experience: 3-7 years in medical imaging engineering or a similar field; the ideal candidate will possess Philips and/or GE CT/MR field service experience.

• Education: Bachelor’s degree in engineering or an equivalent qualification.

• Strong organizational and time-management abilities, with the capacity to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.

• Mechanical aptitude coupled with robust problem-solving skills, leveraging critical thinking, initiative, and diagnostic capabilities.

• Excellent communication and relationship-building skills, including clear verbal/written communication and positive interactions with customers, vendors, and team members.

• Flexibility, professionalism, and sound decision-making skills when addressing issues in fast-paced or challenging environments.

• High attention to detail with dependable follow-through, ensuring precise documentation, safe work practices, and quality outcomes.

• Proficient in using computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry/management.

🏝️ Benefits

• Health, Vision, Dental & More: We offer competitive insurance options, encompassing medical, dental, and vision coverage.

• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) are available as tax-advantaged accounts designed to assist individuals in saving and paying for qualified medical expenses.

• Paid Time Off: Full-time team members earn 19 days of Paid Time Off (PTO) annually, with accrual beginning on their first day of employment. Additionally, team members receive two "People Matter" days each year for community volunteering.

• Annual Bonus Opportunities: Potential bonuses may be available based on achieving company profitability targets.

• 401(k) Investment Plan & Budgeting: A retirement investment plan featuring various deferral options, a generous discretionary company matching contribution of up to 6%, and access to financial planning resources and training.

• Team Member Perks Program: Provides exclusive discounts, special offers, and other benefits for team members.

• Tuition Assistance: After three months of service, Block Imaging reimburses 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years.

• Employee Referral Bonus Program: We value great talent! When you refer a candidate who is hired and successfully completes their introductory period, you will receive a generous referral bonus as a token of appreciation for helping us expand our skilled team.

• Paid Parental Leave: Paid Parental Leave provisions are available following a qualified FMLA approved leave.