Field Service Engineer

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee all AGFA imaging equipment within the designated territory.

• Promptly troubleshoot and repair, conduct preventative maintenance, and implement field service bulletins.

• Support fellow Field Service Engineers (FSE) outside of the territory when necessary.

• Provide insights on technology performance, reliability, serviceability, service quality, and design concerns to the US DR product team.

• Collaborate directly with the Project Management and Installation Team to plan, carry out, and assess installations.

• Partner with the sales team to identify DR prospects and offer technical support during pre-sales and post-sales activities.

• Cultivate a strong working relationship with customers to aid in new AGFA sales.

• Handle the installation, remedial, and preventive maintenance of Agfa DR support and x-ray room experiences, as well as other OEM products for which training has been provided.

• Review the operational functionality of DR/IMAGING equipment with customers to fulfill training obligations during installations.

• Execute DR/IMAGING and x-ray room experiences.

• Deliver immediate responses and swift resolutions to hardware and software issues.

• Develop solutions for DR/x-ray room technical problems by interfacing with hospital systems.

• Ensure maximum uptime, performance, and efficiency of all Agfa systems in DR/IMAGING.

• Install software and hardware, and perform performance analysis as required for DR and imaging.

• Identify DR/IMAGING issues, validate system defects, and then apply fixes, workarounds, or other suitable resolutions.

• Initiate and adhere to all escalation processes regarding DR/IMAGING issues.

⛳️ Requirements

• Bachelor’s Degree in a technical field.

• MCSE, Network +, and CIIP Certifications are advantageous.

• A minimum of 5 years of prior direct field experience in a technical customer support role, specifically with traditional x-ray rooms, digital x-ray equipment, and computed radiography (CR) systems.

• Preferred 2 to 3 years of experience in a specialist or expert role related to x-ray technology.

• Some experience with PACS, RIS, and EMR systems is desirable.

• Experience with electronic and electromechanical systems is required.

• In-depth knowledge of DR support, x-ray room experiences, networking, and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security, and digital medical image processing.

• Familiarity with Agfa software or similar industry solutions, with a demonstrated ability to learn cutting-edge technologies.

• Proficient computer skills, including MS Office, Lotus Notes, and internet-based knowledge management systems.

• Exceptional oral, written, and interpersonal communication abilities.

• Proven organizational and time management capabilities.

• Demonstrated ability to adapt to change and manage priorities effectively.

• Strong customer service skills when interacting with both internal and external clients.

• Previous experience in a global environment, building relationships with individuals in remote locations and virtual teams.

• Comprehensive understanding of the technical services business, product launch processes, and the healthcare environment.

• Must be eligible for overnight travel within the US and Canada.

• Experience and understanding of DR support and x-ray room experiences are essential.

• Must be eligible to apply for customer-initiated security clearances, such as the US National Agency Check (NAC).

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development.

• Vacation entitlement and paid time off.