Field Service Engineer, 4+ Years

This is a fully remote position, open to applicants in Nevada, +4 more states.

📋 Description

• Installs, operates, maintains, repairs, and modifies equipment.

• Conducts a range of maintenance and technical support for products including equipment, integrated systems, subsystems, and software at customer and/or field locations.

• Analyzes and evaluates products and their performance.

• Troubleshoots and diagnoses malfunctions to resolve issues in the least amount of time.

• Installs, upgrades, and removes products while ensuring coordinated engineering field changes.

• Maintains effective communication and relationships with customers.

• May provide onsite training for customer support personnel.

⛳️ Requirements

• A minimum of 4 years of relevant experience is required.

• High school diploma or equivalent (United States) is necessary.

• Vocational or technical education or certification (for all other countries).

• Relevant experience in clinical field service or clinical customer support is essential.

• A Bachelor's degree in Bioengineering, engineering, or a technology field is a plus (Nice to Have).

• Experience with robotics or motion control is advantageous (Nice to Have).

• Previous experience as a Technician/Field Service within the medical device industry is preferred (Nice to Have).

• Familiarity with anatomy, surgical protocols, and medical terminology is beneficial (Nice to Have).

• Strong troubleshooting abilities with technical skills, creativity, and discipline are desirable (Nice to Have).

• Familiarity with commonly used test equipment is a plus (Nice to Have).

• Capability to read and understand schematics and engineering drawings is advantageous (Nice to Have).

• Excellent analytical and communication skills with the ability to convey complex technical issues in an easily understandable way are essential (Nice to Have).

• A responsive problem solver who is action-oriented in addressing customer issues and meeting requirements is preferred (Nice to Have).

• Experience performing troubleshooting and repairs on medical devices is a plus (Nice to Have).

• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation is advantageous (Nice to Have).

• Strong English writing and verbal communication skills are desirable (Nice to Have).

🏝️ Benefits

• Health, dental, and vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps (global well-being program).

• Incentive plans.

• 401(k) plan with employer contribution and match.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).