Field Service Engineer 2

📋 Description

• Conduct timely and precise preventative maintenance on medical equipment within a hospital or healthcare environment.

• Execute troubleshooting, service repairs, and installations of moderate complexity.

• Manage communication with customers and act as the escalation point for any customer-related issues.

• Take ownership of customer concerns from the point of dispatch or issue identification through to resolution.

• Actively collaborate with team members to ensure the best solutions for the customer.

• Oversee installations, validations, maintenance, and service repair requirements for designated equipment.

• Utilize customer insights and relationships to support customers and enhance service sales, contributing to contract and on-demand revenue growth.

• Maintain strong relationships with customers, ensuring timely communication, resolution, and appropriate follow-up to enhance customer satisfaction.

• Comply with company policies, procedures, and hospital protocols to meet regulatory and compliance standards.

• Collaborate with customers and/or the sales team to suggest value-added services that aid in improving the efficiency of their operations.

• Employ the GEHC escalation process as needed, while working closely with regional and national support to define and implement corrective action plans for customer issues.

⛳️ Requirements

• Associate degree in a relevant field or equivalent military education alongside 4 years of experience in servicing electronic equipment.

• Alternatively, a high school diploma/GED with 6 years of applicable experience.

• Proficient technical skills in troubleshooting, repair, and installation.

• Must possess and maintain a valid Driver’s License.

• Familiarity with web applications and Microsoft Office suite.

• Legal authorization to work in the U.S. is mandatory.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• 401(k) plan with opportunities for both employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.