Field Service Engineer 2

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Conduct timely and precise preventative maintenance of medical equipment within a healthcare facility or hospital.

• Execute troubleshooting, service repairs, and installations of moderate complexity.

• Facilitate communication with customers and act as the escalation point for customer-related issues, including installations.

• Take ownership of customer issues from the moment of dispatch or identification until resolution.

• Actively collaborate with team members to ensure the best solutions for the customer.

• Oversee installations, validations, maintenance, and service repair requirements for assigned equipment.

• Utilize customer insights and relationships to support customers and facilitate service sales, contributing to contract and on-demand revenue growth.

• Foster relationships with customers, ensuring timely communication, resolution, and effective follow-up to enhance customer satisfaction.

• Comply with company policies, procedures, and hospital protocols to meet regulatory and compliance standards; ensure all work performed is documented daily, including debriefing metrics and ordering parts.

• Collaborate with the customer and/or the sales team to recommend value-added services that enhance customer business efficiency.

⛳️ Requirements

• Associate degree in a related field or equivalent military training combined with 4 years of experience in servicing electronic equipment.

• High school diploma or GED with 6 years of pertinent experience.

• Technical expertise in imaging equipment, including troubleshooting, repair, and installation capabilities.

• Must possess and retain a valid Driver’s License.

• Proficiency with web applications and the Microsoft suite of products.

• Legal authorization to work in the U.S. is mandatory.

• Availability for after-hours work and/or participation in a rotating on-call schedule, including weekends.

• Proven ability to handle multiple competing priorities while ensuring customer satisfaction.

🏝️ Benefits

• Opportunities for professional development.

• Competitive compensation package.