Field Service Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Facilitate demonstrations for end-users and conduct product knowledge sessions alongside Sales and Field End User Specialists.

• Acquire knowledge and assist in the operations of the Service Center, which includes retail, back-end repair, inventory management, and profit and loss analysis.

• Manage and service end-user accounts through strategic planning and tailored business solutions.

• Support marketing initiatives for service repairs and promote new products and accessories.

• Convert products from competitors to increase market share.

• Expand the customer base by actively prospecting for new clients.

• Advocate for Stanley Black & Decker brands through various marketing programs, field resources, distribution partners, product placements, and safety training.

• Visit end-users at their offices and job sites within the designated area to introduce products and encourage conversions.

• Recognize sales opportunities and deliver value-added services while ensuring a profitable return on investment.

• Cultivate relationships with key end-users, serving as a liaison among product managers, markets, and SBD resources and teams.

⛳️ Requirements

• A Bachelor’s degree is preferred.

• At least 3–5 years of experience in sales and customer service.

• Familiarity with power tools and the construction industry.

• Willingness to travel up to 80% within the designated sales territory, and possibly beyond.

• Capability to travel for up to two weeks at a time.

• Experience with point-of-sale systems.

• Proficient in entering purchase orders.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Life insurance.

• Vision insurance.

• Disability insurance.

• 401(k) plan.

• Employee Stock Purchase Plan.

• Paid time off, including vacation, holidays, and personal days.

• Tuition reimbursement.

• Wellbeing and wellness initiatives.

• Discounts on Stanley Black & Decker tools.

• Discounts through partner and vendor programs.

• Opportunities for career development and various career paths.

• Access to a digital learning portal.

• Participation in Lean Academy and online university.

• Certificates and specializations from esteemed colleges and universities.

• Engagement in volunteerism and sustainable business practices.