Field Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct ongoing long-term services and support (LTSS) assessments utilizing person-centered thinking methodologies.

• Reach out to members via phone or in-person to define goals and establish priorities.

• Assess available resources, create care plans, and identify LTSS providers along with community partnerships.

• Formulate and adjust service plans while engaging relevant care-team members in the planning process.

• Assist members in navigating LTSS along with their environmental and social requirements.

• Facilitate access for members and caregivers to long-term services, social, housing, educational, and other resources.

• Foster trust and encourage independence by building collaborative relationships with Care Coordinators, members, and caregivers.

• Recognize transition opportunities and collaborate with transition coordinators to support member choices.

• Manage referrals for non-capitated services and document all member services and natural supports effectively.

• Collaborate and consult with Humana-contracted providers regarding the delivery of LTSS.

• Engage in interdisciplinary care team meetings.

• Connect members with community resources and third-party payers.

• Support members in maintaining Medicaid eligibility.

• Work closely with Medical Directors, Geriatricians, and Care Coordinators to ensure integrated service delivery and positive outcomes for members.

• Meet members in their environments and dedicate time to assessing their needs and obstacles.

⛳️ Requirements

• Bachelor's degree in a field related to health and human services.

• Minimum of 2 years of relevant experience.

• Familiarity with various electronic information applications and software programs.

• Participation in Humana's tuberculosis (TB) screening program is required.

• A strong desire to contribute to an organization dedicated to enhancing consumer experiences.

• Valid driver's license for the state of residence.

• Personal vehicle liability insurance that meets the minimum limits required by the residing state or by Humana, whichever is higher.

• A separate room with a locked door that can be utilized as a private home office.

• Residency in Blackford, Delaware, Grant, Henry, Jay, Madison, or Randolph County, Indiana is necessary.

• Previous experience with Medicare and Medicaid recipients is preferred.

• Experience with electronic case note documentation and various computer applications is preferred.

• Background in health promotion, coaching, and wellness is preferred.

• Knowledge of community health and social service agencies along with community resources is preferred.

• Access to home internet with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.

• A dedicated workspace free from ongoing interruptions to protect member PHI/HIPAA information.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability benefits.

• Life insurance coverage.

• Work-from-home arrangement.

• Occasional travel to Humana offices for training or meetings.