Field Phlebotomy Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, guide, and motivate a team of mobile phlebotomists across multiple geographical markets - multi-state!

• Coordinate intricate logistics, including supply chain management, distribution, appointment assignments, and routing to maximize efficiency.

• Evaluate work performance and conduct appointment reviews for compliance, quality, and safety regularly; accurately document all findings.

• Utilize your keen attention to detail to maintain precise record keeping and ensure adherence to all medical protocols.

• Serve as a subject matter expert in phlebotomy; offer hands-on assistance with phlebotomy techniques and technical equipment, including troubleshooting centrifuges.

• Address employee concerns and customer service escalations with empathetic leadership, transforming challenging interactions into positive results.

• Administer disciplinary actions as necessary.

• Conduct interviews and recruit new mobile phlebotomists.

• Effectively and efficiently onboard newly hired team members.

• Complete new hire and annual competency evaluations for the team.

• Ensure accurate recordkeeping for orders and patient appointments.

• Lead the interview, hiring, and onboarding processes. Conduct performance reviews and disciplinary actions with an emphasis on professional development and growth.

• Employ critical thinking and a data-driven approach to review schedules, manage budgets, and approve expenses.

• Address employee concerns and grievances.

• Review daily and weekly schedules for the team and make necessary adjustments; organize, plan, and allocate work.

• Plan and manage a budget effectively.

• Assist with daily customer service and manager-level escalations, including interactions with patients through inbound calls, outbound calls, emails, and other communication platforms.

• Review and authorize team timecards and expenses.

• Provide coverage and travel to perform mobile phlebotomy duties within the designated territory as required.

• Travel as necessary throughout your geographical area to meet with teams and conduct training sessions.

⛳️ Requirements

• Minimum of 2 years of management experience in a leadership role is required.

• Comprehensive knowledge of phlebotomy duties, responsibilities, and techniques is advantageous. Experience with medical equipment (centrifuges) is a significant plus.

• Demonstrated history of delivering exceptional customer service.

• Excellent communication skills, both written and verbal (familiarity with Google Suite is a plus).

• Strong public speaking capabilities with the business acumen to represent Getlabs in a professional manner.

• A disciplined worker capable of functioning independently or within a team environment.

• Reliable transportation and a clean driving record are essential.

• Proficient with Google applications and open to embracing new technologies.

• Proven ability to navigate ambiguity in the absence of established systems and processes.

• Proactive mindset focused on identifying solutions for logistics and patient care challenges.

🏝️ Benefits

• Competitive salary ranging from $70K to $85K.

• Valuable stock option plan.

• Options for medical, dental, and vision insurance.

• Flexible and unlimited vacation policy.

• Be part of a company with a grand vision, a dynamic work environment, and a team of talented, ambitious, and enjoyable colleagues!