Field Operations Manager

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Transform new account requirements into an actionable operational plan, including layout, staffing, workflows, and service standards.

• Oversee the on-site setup, training, and initial weeks of live operations in collaboration with the local team.

• Collaborate with sales, logistics, and location operations to ensure that what was sold is executed as planned.

• Transfer ownership to the local team once the account is stable, then confirm that the transition is effective.

• Travel to Saltbox markets to lead launches, operational resets, and critical initiatives.

• Diagnose operational discrepancies, identify root causes, and implement sustainable solutions for the local team post-departure.

• Partner with Market Leaders and Location Managers on execution: you provide the playbook, they manage the site.

• Develop the SOPs, playbooks, and operational standards that convert one market's success into a standard across all markets.

• Design and deliver training programs that certify field teams on new processes and initiatives.

• Maintain a centralized source of truth for operational standards and eliminate outdated versions to prevent drift.

• Mentor Member Specialist Leads and Location Managers through new programs until they can operate them autonomously.

• Establish train-the-trainer capabilities in each market to ensure adoption does not rely on your presence.

• Conclude every engagement with a designated local owner and a documented handoff.

• Utilize operational data to prioritize fixes and assess their effectiveness.

• Monitor adoption and results for every program you implement, and take early action when metrics decline.

• Report on the progress of launches and resets on a schedule that allows leadership to plan effectively.

⛳️ Requirements

• Minimum of 4 years of experience in operations, logistics, warehousing, fulfillment, implementation, or multi-site operations.

• Daily utilization of AI and experience in integrating it into your team's operations, workflows, drafts, and recurring summaries; specifics are important.

• Strong skills in process improvement and project management: capable of mapping processes, identifying waste, and reconstructing them.

• Proficient in converting business requirements into actionable operational plans.

• Excellent communication and training abilities: adept at aligning a team without needing a presentation deck.

• Comfortable exerting influence without direct authority.

• Strong analytical and problem-solving skills.

• Willingness to travel about 50%, based in Los Angeles, the Washington DC metro area, the Atlanta metro area, or the Phoenix region.

🏝️ Benefits

• Comprehensive medical coverage, fully covered for two Aetna plans, or a low premium option for PPO.

• Dental and vision coverage at 100%.

• Options for a 401K plan.

• Company-funded long-term and short-term disability, as well as life insurance.

• Paid holidays, vacation time, sick leave, and paid parental leave.

• Budget allocated for learning and professional development.