Field Operations Manager

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Oversee, monitor, and assess LCC carrier performance against key performance indicators (KPIs) and metrics.

• Take charge of LCC carrier management to develop and implement countermeasures and improvement plans, ensuring follow-up with carriers on progress made.

• Direct on-site LCC carrier operations, providing 12 to 16 by 5 coverage for various issues including natural disasters, operational shutdowns, and business continuity plans.

• Develop standardized operating procedures (SOS/JES) for LCC activities.

• Train, educate, and supervise LCC carriers in executing standardized work practices.

• Conduct process audits and lead multiple carrier performance evaluations.

• Generate reports on LCC performance metrics for relevant leadership teams.

• Collaborate with customers to devise strategies for continuous improvement of the consolidation centers.

• Facilitate value stream mapping sessions and create process flow diagrams for LCC.

• Review weekly logistics consolidation center invoice submissions for accuracy and provide first-level approval for invoices exceeding $330K per week and $17M annually.

• Identify annual cost savings of $100K in LCC initiatives.

• Engage in network carrier transitions, which may require weeklong assignments away from home.

• Work across two shifts with LCC Operations concluding at 1830 EST at least one afternoon/evening each week.

⛳️ Requirements

• Minimum of 4 years of experience in logistics or transportation.

• Proven group presentation abilities and exceptional negotiation skills to effectively engage with individuals and groups both within and outside the organization.

• Proficient in Windows applications and Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint.

🏝️ Benefits

• Competitive salary.

• Paid time off that includes: up to 8 holidays, up to 2 floating Diversity Days, hourly employees can earn up to 13 days PTO, while salaried employees can earn up to 15 days PTO, as well as up to 40 hours of bereavement leave, up to 16 hours for volunteer time, jury duty, at least 2 weeks of family bonding leave, and up to 40 hours of prenatal care leave.

• 401(k) retirement plan with a company match of up to 5%.

• Comprehensive insurance options: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft protection, accident, critical illness, and hospital indemnity.

• Access to an Employee Assistance Program (EAP).

• Tuition reimbursement and adoption assistance programs.

• Tax-advantaged accounts available: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, and Health Reimbursement Arrangement.