Field Operations Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Organize and arrange weekend field operations, which include device installations, service calls, and removals.

• Serve as the main contact for field technicians during weekend activities.

• Oversee job progress and proactively address any scheduling or logistical issues that arise.

• Engage with customers to confirm their appointments, provide updates, and ensure an exceptional experience.

• Monitor and update job statuses within internal systems (such as CRM and scheduling tools).

• Raise urgent matters and coordinate swift responses when necessary.

• Spot opportunities to enhance operational efficiency and streamline weekend workflows.

⛳️ Requirements

• Certification for working at heights, along with a comprehensive understanding of fall protection equipment; this is preferred but not mandatory.

• A reliable smartphone with basic proficiency in its use and the ability to take fundamental measurements.

• Exceptional organizational and coordination abilities with the capacity to handle multiple tasks at once.

• Excellent communication skills for effective interaction with customers, field technicians, and service partners.

• A positive outlook and a service-oriented mindset.

• A strong work ethic and a commitment to personal standards, along with respect for others.

• Comfortable working autonomously and making real-time decisions.

• Willingness to work in various weather conditions.

• Physically capable of climbing over 40ft bins and lifting weights exceeding 50lbs.

🏝️ Benefits

• Necessary functional and safety tools provided for the role.

• Group health and dental benefits available.

• Competitive salary package.

• A meaningful mission that contributes to the community.

• Attractive swag that you can be proud of.