Field Manager – Operations

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Implement, manage, and continuously enhance managed services operations within the designated region.

• Ensure operational excellence, adherence to contracts, team development, customer satisfaction, and financial success across site locations in the area.

• Spearhead account expansion and renewal efforts as a vital member of the Area Operations leadership team.

• Encourage the effective utilization of internal recruiting processes to attract and secure talent.

• Identify training and development needs while delegating work, training, and development activities to strengthen team capabilities and satisfaction.

• Supervise Managed Services personnel and monitor FSR performance.

⛳️ Requirements

• A college degree is preferred.

• 5–7 years of experience in multi-site operations management with direct client engagement in facilities management or a similar outsourcing industry.

• Successful completion of all Site Manager-level training (for internal candidates).

• A valid driver’s license and the necessary auto-insurance coverage as per Ricoh policy.

🏝️ Benefits

• Choose from a wide array of medical, dental, life, and disability insurance options.

• Support your financial well-being with a Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Enhance your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays each year.

• Access a variety of additional benefits to promote your health, wellness, and ongoing personal and professional growth.