Field Manager

📋 Description

• Proactively engage with technicians and members of the Operations team to effectively achieve monthly, quarterly, and annual objectives.

• Oversee and assess monthly field production, workflow, and deadlines.

• Recognize potential production challenges and implement cost-effective action plans to meet production deadlines as required.

• Compile weekly production reports for supervisor review.

• Supervise daily production of individuals across multiple states and adjust their workloads as needed.

• Utilize a proprietary website for the efficient management of thousands of work orders each month.

• Assist in the routing and scheduling of work for technicians, evaluating cost-effectiveness and manpower feasibility.

• Develop and monitor technicians’ work progress.

• Manage special projects within the region along with the assigned manpower.

• Serve as the liaison between your team and headquarters to facilitate effective resolutions to field-related issues.

• Offer guidance and support to your team while coordinating with technicians to address any field issues (scheduling, work orders, expenses, routes, inventory, etc.).

• Supervise the development and training of your team.

• Collaborate with Recruiting, HR, Training, Parts, and others to effectively hire and onboard new technicians.

• Maintain a comprehensive understanding of all types of work currently undertaken by Cennox.

• Prepare monthly regional profit and loss statement reviews that detail reasons for monthly expenditures, revenue shortfalls, gross margin percentages, and budget variances.

• Carry out additional duties as assigned.

⛳️ Requirements

• Must demonstrate strong leadership abilities and be capable of functioning in a demanding managerial role.

• Possess excellent organizational skills.

• Ability to manage a team of technicians remotely while effectively tracking their individual progress.

• Exceptional written and verbal communication skills.

• Proficient in setting communication goals and executing action plans.

• Proven capability to multitask and manage timelines and deadlines.

• Strong attention to detail, problem-solving skills, and customer service orientation.

• Proficient computer skills, including expertise in the Microsoft Office suite, particularly Microsoft Excel.

• Experience with profit and loss statements.

• Familiarity with regional budgeting processes.

• Ability to learn specialized software programs and navigate company databases.

• Possess mechanical, technological, and electrical aptitude.

• Previous experience in the field service industry is highly preferred.

🏝️ Benefits

• Opportunity to maintain focus for extended periods while seated.

• Requires 20 to 30% travel with overnight stays.