Field Manager

📋 Description

• Offer guidance and support to your technicians while ensuring they remain focused on achieving regular production targets.

• Oversee operational costs and attain monthly budget objectives by implementing cost-effective production strategies.

• Actively communicate with technicians and the Operations team to successfully reach monthly, quarterly, and annual goals.

• Supervise and monitor monthly field production, workflow, and deadlines.

• Identify potential production challenges and implement cost-effective plans to meet deadlines as necessary.

• Compile weekly production reports for review by the supervisor.

• Track daily production of individuals across multiple states and adjust workloads as needed.

• Use a proprietary website to manage the successful completion of thousands of work orders each month.

• Assist in routing and scheduling work for your technicians, reviewing for cost-effectiveness and manpower feasibility.

• Cultivate and monitor technicians’ work progress.

• Manage special projects within the region and the manpower assigned to them.

• Serve as a liaison between your team and headquarters to develop effective resolutions for field issues.

• Provide guidance and support to your team while coordinating with technicians to resolve any field-related problems (scheduling, work orders, expenses, routes, inventory, etc.).

• Oversee the development and training of your team.

• Collaborate with Recruiting, HR, Training, Parts, etc., to successfully hire and onboard new technicians.

• Maintain a comprehensive understanding of all types of work currently undertaken by Cennox.

• Prepare monthly regional profit and loss statement reviews that detail reasons for monthly expenditures, revenue shortfalls, gross margin percentages, and budget variances.

• Perform other assigned duties.

⛳️ Requirements

• Must possess leadership qualities and be capable of working in a demanding managerial role.

• Strong organizational abilities.

• Capability to remotely manage a team of technicians and effectively track their individual progress.

• Excellent written and verbal communication skills.

• Ability to communicate objectives and implement action plans.

• Proven capacity to multi-task and manage timelines and deadlines.

• Strong attention to detail, problem-solving skills, and customer service abilities.

• Proficient in computer skills, including the Microsoft Office suite, particularly Microsoft Excel.

• Experience with profit and loss statements.

• Background in regional budgeting.

• Ability to learn specialized software programs and navigate company databases.

• Possess mechanical, technological, and electrical aptitude.

• Previous experience in the field service industry is highly preferred.

• A minimum of 2 years' experience in a managerial role is required.

• Bachelor’s degree in a related field or 4 years of equivalent relevant work experience.

• High school diploma or equivalent.

🏝️ Benefits

• Cennox is an Equal Opportunity Employer.

• Commitment to creating an inclusive environment for all employees.