Field Engineer – Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary local customer liaison and provide daily work direction for assigned staff at designated accounts.

• Ensure customer satisfaction and uphold Service Excellence in accordance with contractual agreements.

• Engage in technical service tasks for approximately 40% of the role.

• Utilize knowledge of customer contracts to guarantee all obligations are fulfilled.

• Prioritize service requests, allocate personnel, and monitor commitment follow-ups.

• Guide the team on technical, administrative, communication, and customer relations issues.

• Lead change management initiatives within the team.

• Support the Service Director in planning and deploying the field engineer workforce.

• Drive operational metrics, including debrief delays, service request closures, PM, FMI, and inventory management.

• Participate in performance management activities.

• Share responsibilities for on-call or service-call escalations.

• Cultivate customer relationships at the assigned locations.

• Ensure service quality by maintaining frequent contact with customers and conducting formal quality reviews.

• Timely and accurately submit expense, time, and service reports.

• Collaborate with the Service Director to track and analyze financial performance.

• Manage approved parts inventory and oversee vendor service delivery in alignment with GEHC policies.

• Stay updated on current standards for the safe and effective use of medical equipment.

• Train hospital staff on equipment operation, diagnostics, effective usage, and maintenance.

• Adhere to Health and Human Services, Environmental Health and Safety, and other relevant regulatory standards.

• Conduct one site safety inspection each month.

• Ensure that test equipment is tracked and calibrated on time at 100% compliance.

• Identify and promptly report any customer quality or compliance issues to the Quality Organization.

⛳️ Requirements

• Associate degree in a related field or equivalent military training, along with 6 years of experience servicing electronic equipment; or a high school diploma/GED with 8 years of relevant experience.

• Advanced technical skills, including troubleshooting, repair, and installation capabilities.

• Must possess and maintain a valid Driver’s License.

• Familiarity with web applications and the Microsoft suite of products.

• Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future.

• Willingness to be available after hours and/or participate in a rotating on-call schedule, including weekends.

• Capacity to manage multiple competing priorities while ensuring customer satisfaction.

• Ability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Must be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity.

• Completion of applicable quality and compliance training is required.

• Must adhere to GEHC’s quality, safety, regulatory, and documentation standards.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off

• 401(k) plan with opportunities for employee and company contributions

• Life insurance

• Disability insurance

• Accident insurance

• Tuition reimbursement

• Professional development

• Relocation assistance is not provided

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)