Field Engineer I

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Act as the main technical liaison for designated customer sites

• Organize, execute, and finalize software installations, upgrades, and hardware setups

• Diagnose technical problems associated with software, firmware, and hardware

• Create and oversee project plans, ensuring they are executed on schedule

• Provide post-installation support to maintain system stability and enhance customer satisfaction

• Collaborate with team members to ensure compliance with all regulatory and operational standards

• Record processes and generate comprehensive reports to facilitate continuous improvement

• Handle multiple responsibilities independently in a fast-paced and dynamic environment

• Travel up to 75% to assist client sites and project endeavors

⛳️ Requirements

• Associate’s degree in Information Technology or a related discipline (or equivalent experience)

• A minimum of 2 years of pertinent technical experience

• In-depth understanding of Windows and Linux server environments, virtualization, and networking principles

• Proficient in database administration and enterprise networking technologies

• Knowledge of clustered servers, containers (such as Kubernetes), and SAN environments is advantageous

• Skilled in using the Microsoft Office suite (Outlook, Word, Excel, Teams)

• Technical certifications including A+, Network+, Microsoft, or Cisco are beneficial

• Must be eligible to obtain relevant gaming licenses, including Tribal Gaming Licenses

• Capability to lift up to 75 lbs during hardware installations

• Must be willing to travel and work in various environments, including customer locations with noise or smoke exposure

🏝️ Benefits

• Health, dental, and vision insurance

• Paid time off

• 401(k) plan with employer matching