Field Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct site surveys and technical evaluations to facilitate new installations and capability demonstrations.

• Implement deployments of Hidden Level sensor networks along with the necessary infrastructure.

• Diagnose and resolve hardware, software, and network connectivity challenges in the field.

• Offer field assistance for customer demonstrations to ensure dependable system performance and clear communication of technical capabilities.

• Organize logistics for field operations, which includes equipment preparation, transport, and installation.

• Record field activities, test outcomes, and encountered issues; contribute to enhancing processes, procedures, and documentation.

• Work closely with Engineering and Product teams to boost product reliability and deployment effectiveness.

• Provide technical assistance to both internal and external stakeholders, including troubleshooting for customers.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related technical discipline.

• Over 4 years of experience in field engineering, technical support, or a systems deployment capacity.

• Proven experience in troubleshooting integrated hardware and software systems in practical environments.

• Familiarity with networking fundamentals (IP networking, routers, switches, basic configuration).

• Capability to read and interpret technical documentation, schematics, and system diagrams.

• Proficiency with command-line interfaces for system configuration and troubleshooting.

• Valid driver’s license and ability to comply with company driving requirements.

• Willingness and ability to travel up to 75% both domestically and internationally.

• Active secret clearance or the ability to secure clearance within 6 months of employment.

🏝️ Benefits

• Health insurance

• Paid parental leave

• Flexible time off

• 401(k) with employer contributions

• Life insurance

• Disability insurance

• Potential stock options