Field Director

This is a fully remote position, open to applicants in California.

📋 Description

• The Field Director Services (FDS) is tasked with supervising and leading a team that includes District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM).

• Concentrate on pipeline management, conversion rates, customer service, and provider oversight to ensure profitability while providing an outstanding installation experience for Home Depot customers.

• Responsible for guiding and nurturing a team of high-performing field associates, conveying the strategic vision of Home Services, ensuring the safety of all associates, adhering to all regulations and requirements, and achieving or surpassing targets set for assigned sales plans.

• Accountable for attaining profitability within the designated geography by ensuring that sales teams meet or exceed their sales plan targets.

• Address escalated customer concerns in collaboration with field leadership.

• Mentor field associates to cultivate and strengthen selling and operational skills as well as desired behaviors through education, coaching, mentorship, and motivation.

• Analyze and interpret sales, financial, and operational metrics within the assigned services area.

• Recognize opportunities and implement suitable action plans for improvement.

• Ensure compliance with safety standards as mandated by THD, state, and federal regulations.

• Consistently execute Home Services strategies across the assigned services area to foster growth, profitability, and an enhanced customer experience.

• Leverage diverse talent through a demonstrated commitment to equal employment opportunity.

• Manage talent decisions and retention strategies for a team of high-performing employees and hourly associates across a broad geographical region.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must be legally authorized to work in the United States.

• Proven expertise in predictive modeling, data mining, and data analysis.

• Capability to derive accurate conclusions from financial documentation.

• Exceptional written and verbal communication skills.

• Relevant professional experience in Home Services (with a proven track record of influencing business), Sales Operations, Sales Enablement, or Sales Training.

• Experience in a retail setting, home improvement sector, or general construction industry.

• 5+ years of relevant professional work experience.

• Experience in managing people with multi-unit or geographically distributed teams.

• Demonstrated ability to drive strategy and change management through input, delivery, and implementation of initiatives.

• Experience in adopting new technologies and applying them to business applications.

• Experience in evaluating and establishing strategies for multiple locations.

• Strong communication and interpersonal abilities.

• Solid business and financial acumen.

🏝️ Benefits

• Flexible working arrangements